Last updated: April 2026
By subscribing to WebEpic or using any part of our service, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before subscribing.
If you do not agree to these Terms, do not use the service.
WebEpic provides subscription-based web development support. Depending on your plan, a dedicated developer is assigned to your account and made available to you via Slack to handle web requests across supported platforms including WordPress, Webflow, Shopify, Squarespace, Wix, Framer, Lovable, and other major no-code platforms.
WebEpic is not an agency, a freelancer marketplace, or a ticketing service. The service operates as described on our website at the time of your subscription.
WebEpic offers two subscription tiers:
Essential — $500/month
Ongoing edits, updates, and basic no-code support. One project at a time. 2–3 business day turnaround per task.
Pro — $2,000/month
Full-site builds, advanced no-code development, site migrations, developer video calls, multiple simultaneous projects, and same-day turnaround.
Pricing is as stated at the time of purchase. WebEpic reserves the right to change pricing with 30 days' written notice to existing subscribers.
The following are available on the Pro plan only and are not included in the Essential plan:
Everything in the Essential plan, plus:
The following are not available on any WebEpic plan:
WebEpic reserves the right to decline requests that fall outside the scope of the subscribed plan or that are otherwise not covered by these Terms.
When you subscribe, WebEpic will assign a dedicated developer to your account. That developer will be added directly to your Slack workspace.
WebEpic assigns developers at its sole discretion. If you are not satisfied with your assigned developer, you may request a swap. WebEpic will make reasonable efforts to accommodate such requests, but cannot guarantee a specific developer or an immediate reassignment.
WebEpic reserves the right to reassign a developer at any time due to operational requirements. In that event, WebEpic will notify you and ensure continuity of service.
All work requests must be submitted via Slack. Requests submitted through other channels (email, phone, social media) are not guaranteed to be actioned.
Turnaround times are targets, not guarantees:
Turnaround times apply to individual tasks worked on sequentially. Complex tasks may take longer. WebEpic will communicate estimated timeframes where tasks exceed the standard turnaround.
Business days exclude weekends and Philippine public holidays.
"Unlimited requests" means you may submit as many web requests as you need without being charged per request. It does not mean an unlimited simultaneous workload.
The following rules apply:
WebEpic will contact you before taking any action under this clause and will work with you to find a reasonable resolution.
Subscriptions are billed monthly in advance on the date of first payment. Payments are processed via WebEpic's payment processor.
All fees are non-refundable except as set out in Section 9 (Money-Back Guarantee) and Section 10 (Pausing and Cancellation). If your payment fails, WebEpic reserves the right to suspend your account until payment is received.
You are responsible for providing accurate billing information and keeping it up to date.
New subscribers may request a full refund within 7 calendar days of their first payment. To claim the guarantee, contact WebEpic via your Slack channel or by email within 7 days of subscribing. No conditions apply — if you're not satisfied, you get your money back.
The money-back guarantee applies to first-time subscriptions only and cannot be applied to renewals or resubscriptions.
Pausing: You may pause your subscription at any time. Unused subscription time is not forfeited — your billing cycle is paused and resumes from where it left off when you unpause. Pausing must be requested via Slack or email.
Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refund is issued for unused days in the current billing period. After cancellation, you retain full access to the service until the end of the paid period.
There are no lock-in contracts and no cancellation fees.
All work product created by WebEpic on your behalf — including code, page layouts, design implementations, and configurations — becomes your property immediately upon creation. No additional payment or request is required to transfer ownership.
You grant WebEpic a limited licence to access your website, hosting accounts, and connected platforms solely for the purpose of delivering the service.
WebEpic does not claim any ownership over your website, its content, or any assets you provide.
To deliver the service, your developer will require access to your website platform, hosting account, and potentially connected third-party tools (e.g. domain registrars, form providers, analytics platforms).
By subscribing, you agree to:
WebEpic personnel are bound by a confidentiality obligation. All access credentials and account information shared with WebEpic are treated as confidential and will not be disclosed to any third party except as required by law.
WebEpic will not retain credentials beyond what is necessary to carry out your requests.
You agree to:
WebEpic reserves the right to terminate service immediately and without refund if a client engages in abusive, harassing, or threatening conduct toward any WebEpic developer or staff member.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection law.
The service is provided "as is." WebEpic makes no warranty that the service will be uninterrupted, error-free, or meet every specific requirement. Turnaround times are targets, not guarantees.
WebEpic does not warrant that any particular outcome (e.g. improved conversions, increased traffic, specific design results) will be achieved through use of the service.
By subscribing to WebEpic, you agree not to directly engage, hire, contract, or otherwise solicit the services of any developer assigned to your account — whether as an employee, contractor, freelancer, or in any other capacity — outside of the WebEpic platform, during your subscription and for a period of 12 months after your subscription ends.
This applies regardless of whether the initial contact is made by you or by the developer.
If you wish to engage a WebEpic developer directly, you must contact WebEpic first. WebEpic may, at its sole discretion, facilitate such an arrangement and will outline any applicable terms.
In the event of a breach of this clause, you agree to pay WebEpic a placement fee equal to 3 months of the Pro plan subscription rate ($6,000 AUD or equivalent) as reasonable compensation for the loss of the developer relationship. This amount represents a genuine pre-estimate of loss and is not a penalty.
WebEpic reserves the right to pursue additional remedies available under applicable law.
Both parties agree to keep confidential any non-public information shared in the course of the service relationship. This includes business information, strategy, credentials, and any materials shared by the client to enable delivery of work.
This obligation survives termination of the subscription.
WebEpic reserves the right to suspend or terminate your account if:
In the event of termination by WebEpic for cause, no refund will be issued for the current billing period.
WebEpic may update these Terms from time to time. If we make material changes, we will notify you via Slack or email at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
The current version of these Terms is always available on the WebEpic website.
These Terms are governed by the laws of the jurisdiction in which WebEpic is incorporated. This section will be updated upon formal incorporation. In the interim, any disputes will be resolved in good faith between the parties before any formal proceedings are initiated.
These Terms, together with any order confirmation or subscription details provided at the time of purchase, constitute the entire agreement between you and WebEpic with respect to the service. They supersede any prior agreements, representations, or understandings.
For questions about these Terms, contact WebEpic via your Slack channel or through the contact details on the WebEpic website.
WebEpic — webepic.com