Privacy Policy

    Last updated: April 2026

    1. Introduction

    WebEpic ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

    2. Information We Collect

    Personal Information

    When you subscribe to our service or contact us, we may collect:

    • Full name
    • Email address
    • Phone number
    • Billing and payment information
    • Slack account details
    • Business name and website URL

    Usage Data

    We automatically collect certain information when you visit our website, including:

    • IP address and browser type
    • Pages visited and time spent on pages
    • Referring website or source
    • Device and operating system information

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process transactions and send related information
    • Communicate with you about your account, projects, and updates
    • Pair you with a dedicated developer and facilitate project collaboration via Slack
    • Send service-related emails, including confirmations, invoices, and terms
    • Respond to your enquiries and support requests
    • Monitor and analyse usage trends to improve user experience

    4. Sharing of Information

    We do not sell, rent, or trade your personal information to third parties. We may share your information with:

    • Service providers: Third-party vendors who assist us in operating our business (e.g., payment processors, email services, analytics tools)
    • Developers: Your assigned WebEpic developer will have access to project-related information necessary to deliver the service
    • Legal compliance: When required by law, regulation, or legal process

    5. Data Security

    We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    6. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide you with our services. If you cancel your subscription, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

    7. Cookies and Tracking

    Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

    8. Third-Party Links

    Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

    9. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate or incomplete data
    • Request deletion of your personal data
    • Object to or restrict certain processing of your data
    • Withdraw consent where processing is based on consent

    To exercise any of these rights, please contact us at the email address provided below.

    10. Children's Privacy

    Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

    12. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

    Email: hello@webepic.co